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Community Guidelines

Building a safe and supportive community together

Our Mission

OpenWellness exists to provide mental health professionals with the tools they need to practice independently, without extractive fees or profit-driven interference. We operate with a transparent cost structure and reject ad-based or marketing-driven business models. This platform is infrastructure, not a middleman. Therapists maintain full autonomy over their practice while clients get direct access to professionals.

What We Stand For

Transparent Costs

Open pricing, no hidden fees, no commission on therapist earnings

Therapist Autonomy

Professionals control their practice, rates, and client relationships

No Profit Extraction

We're not here to maximize revenue from therapy sessions

Open Source

Code is public, auditable, and community-governed

Privacy First

Your data is never sold or used for advertising

Expected Behavior

For All Users

  • Communicate respectfully and professionally
  • Respect others' privacy and boundaries
  • Provide honest, accurate information
  • Report violations of these guidelines
  • Use the platform for its intended purpose

For Clients

  • Arrive on time for scheduled sessions
  • Provide adequate notice for cancellations
  • Respect professionals' boundaries
  • Engage authentically in the coaching or therapeutic process
  • Provide constructive, honest feedback

For Therapists

  • Maintain professional competence and ethical standards
  • Respect client autonomy and dignity
  • Maintain appropriate professional boundaries
  • Provide timely, professional communication
  • Honor commitments and scheduled appointments

Prohibited Conduct

The following behaviors are strictly prohibited: Harassment and Abuse:

  • Threatening, intimidating, or abusive language
  • Sexual harassment or unwanted advances
  • Stalking or persistent unwanted contact
  • Hate speech or discrimination based on protected characteristics
    • Dishonesty and Fraud:
  • Providing false credentials or qualifications
  • Impersonating others
  • Fraudulent billing or payment practices
  • Misrepresenting services or outcomes
    • Privacy Violations:
  • Sharing confidential therapeutic information
  • Recording sessions without consent
  • Disclosing others' personal information
    • Platform Misuse:
  • Attempting to circumvent platform fees
  • Using the platform for illegal activities
  • Spamming or soliciting outside the platform
  • Attempting to hack or disrupt platform operations

    • Reporting Violations

    If you witness or experience behavior that violates these guidelines: 1. Report immediately through the platform's reporting feature 2. Provide details including dates, times, and specific incidents 3. Preserve evidence such as screenshots or message logs 4. Contact support at https://github.com/openwellness/community/discussions for urgent matters All reports are reviewed promptly and confidentially.

    Consequences of Violations

    Violations may result in:

  • Warning and required corrective action
  • Temporary suspension of account
  • Permanent ban from the platform
  • Reporting to professional licensing boards (for therapists)
  • Legal action for severe violations
    • We reserve the right to take immediate action for serious violations without prior warning.

    Crisis and Emergency Situations

    OpenWellness is not an emergency service. If you are experiencing a mental health crisis:

  • Call 988 (Suicide & Crisis Lifeline) in the US
  • Call 911 or go to your nearest emergency room
  • Contact your local crisis center
    • Our platform is for scheduled therapy sessions, not crisis intervention.

    Commitment to Improvement

    These guidelines evolve with our community. We welcome feedback and suggestions for creating a safer, more supportive environment for all users. Contact us at https://github.com/openwellness/community/discussions with suggestions or concerns.