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Privacy Policy

Last updated: 2024-01-01

Introduction

At OpenWellness, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to connect with therapists, coaches, and other wellness professionals. We are committed to protecting your personal information and being transparent about our data practices. This policy applies to all users of our platform, including clients seeking therapy and therapists providing services.

Information We Collect

Information You Provide

  • Account Information: Name, email address, password, profile photo
  • Profile Data: Age, location, therapy preferences, mental health goals
  • Payment Information: Billing details (processed securely through third-party payment processors)
  • Communications: Messages between clients and therapists, support inquiries

    • Automatically Collected Information

  • Usage Data: Pages visited, features used, time spent on platform
  • Device Information: IP address, browser type, operating system
  • Cookies: Session cookies, preference cookies, analytics cookies

    • How We Use Your Information

    We use collected information to:

  • Facilitate connections between clients and therapists
  • Process payments and maintain financial records
  • Improve platform functionality and user experience
  • Send important updates about your account or our services
  • Ensure platform security and prevent fraud
  • Comply with legal obligations

    • Information Sharing and Disclosure

    We do NOT sell your personal information. We may share information only in these limited circumstances:

  • With Therapists: When you book a session, therapists see your profile information
  • Service Providers: Payment processors, hosting providers, analytics tools (under strict data protection agreements)
  • Legal Requirements: When required by law, court order, or to protect rights and safety
  • Business Transfers: In the event of a merger, acquisition, or sale of assets (with notice to users)

    • Data Security

    We are actively building out our security program, including:

  • Encrypted connections for data in transit
  • Access controls tied to your account
  • A roadmap toward end-to-end encryption for sensitive communications and regular third-party security audits
    • Some of these protections are still in progress — see our Transparency page for current status. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

    Your Rights and Choices

    Access and Correction

    You can access and update your personal information through your account settings.

    Data Deletion

    You may request deletion of your account and associated data by contacting us at https://github.com/openwellness/legal/issues.

    Marketing Communications

    You can opt out of marketing emails by clicking the unsubscribe link in any email.

    Cookies

    You can control cookies through your browser settings, though some features may not function properly if disabled.

    Data Retention

    We retain your information for as long as your account is active or as needed to provide services. After account deletion:

  • Most personal data is deleted within 30 days
  • Some data may be retained for legal compliance (e.g., financial records for 7 years)
  • Anonymized data may be retained for analytics and research

    • Children's Privacy

    Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

    International Data Transfers

    Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses approved by the European Commission.

    Changes to This Policy

    We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification. Continued use of the platform after changes constitutes acceptance of the updated policy.

    Contact Us

    For questions about this Privacy Policy or our data practices, contact us at:

  • Email: privacy@openwellness.eu